Frequently Asked Questions of Landing at Double Creek in Austin, Texas

General Community

Is The Landing at Double Creek a Pet-Friendly community?

Yes, The Landing at Double Creek is proudly pet‑friendly, offering a comfortable home for you and your pets in Austin.

What types of apartments/units are available at your community?

Our community features spacious 1‑bed/1‑bath, 2‑bed/2‑bath, and 3‑bed/2‑bath apartments designed for comfort and convenience.

Do units at The Landing at Double Creek come with a yard?

Yes, The Landing at Double Creek offers one apartment home with a private yard, providing added outdoor space for your comfort.

Tours & Applications

How can I tour the community?

You can tour the community by walking in during business hours, scheduling a tour online, calling our office to book a time, or working with your locator to arrange a visit.

How do I apply for an apartment?

You can apply for an apartment directly through our website by completing the online application.

What documents and income requirements are needed to apply?

To apply, you’ll need a valid form of identification and one month of recent pay stubs. Applicants must meet the income requirement of at least 3x the monthly rent based on gross income.

Is renter’s insurance required?

Yes, renter’s insurance is required for all residents and must be active before move‑in.

Does The Landing at Double Creek offer affordable housing options?

No, The Landing at Double Creek does not offer affordable housing or income‑restricted units.

Are there move-in or application fees?

Yes, there is a $175 application fee for all household members 18 and older. Move‑in fees include your deposit and prorated rent.

Are there services to help with the move-in process?

Yes, our community partners with Jetty to provide a deposit‑alternative option that makes moving in easier and more affordable.

Do you offer short-term rentals?

Yes, we offer short‑term rentals with a minimum lease term of 2 months.

Additional Fees and Payments

Are utilities included in the rent?

No, utilities are not included in the rent. Residents are responsible for setting up and paying for their own utilities.

How can I pay my rent?

You can pay your rent through Bilt Rewards, our online payment platform that makes monthly rent payments simple and reliable.

How long does it typically take to receive the security deposit refund?

Security deposit refunds are typically returned within 30+ days, following the required move‑out review process.

Parking

Is parking available at the community, and is there a fee?

Yes, parking is available. We offer open surface parking for $25 per month, carports for $40, and detached garages for $125.

Is there guest parking available?

Yes, guest parking is available. All guests must be registered through Register 2 Park.

Are there EV charging stations?

Yes, EV charging stations are available on‑site for resident use.

Pets

Is there a pet deposit or a monthly pet fee?

Yes, we charge a non‑refundable pet fee of $400 per pet, plus a monthly pet rent of $25 per pet.

What is the pet policy for specific breeds or sizes?

We do not accept the following breeds: Chow, American Pit Bull/Bull Terrier, Pit Bull, Doberman, American Staffordshire Terrier, Rottweiler, Akita, or Wolf Hybrid.

What on-site amenities do you offer to accommodate pets?

We offer an on‑site dog park, providing a convenient space for pets to play and exercise.

Amenities and Facilities

What amenities are available at The Landing at Double Creek?

The Landing at Double Creek offers a pool, clubhouse, 24‑hour gym, business center, game room, and an on‑site dog park.

Is there laundry in-unit at The Landing at Double Creek?

Yes, every apartment at The Landing at Double Creek includes an in‑unit washer and dryer.

Is there bike storage available on the property?

No, the community does not offer designated bike storage areas.

Do the apartments have high-speed internet access?

Yes, all apartments come with high‑speed internet included through Spectrum.

How does package delivery work?

We partner with Fetch for package delivery, ensuring a flexible delivery options for residents.

Are there accessibility features and accommodations available at the community?

Yes, accessibility features are available throughout the property, and in‑unit accommodations can be provided upon request.

Are furnished apartments available?

No, the community does not offer furnished apartment options.

Community Lifestyle

Are there any community events or activities organized?

Yes, we organize monthly community events and activities designed to bring residents together.

Are there quiet hours in the community?

Yes, quiet hours are set from 10 PM to 7 AM to support a respectful and comfortable living experience.

How do I report a noise complaint?

You can report a noise complaint by contacting the front office during business hours or Signal 88 after hours.

Location

What airport is closest to The Landing at Double Creek?

The closest airport to The Landing at Double Creek is Austin‑Bergstrom International Airport.

What’s around the apartment community?

Nearby conveniences include movie theaters, multiple shopping centers, grocery stores, and plenty of restaurants and fast‑food spots.

What school district serves The Landing at Double Creek?

This community is zoned for Austin ISD schools: Menchaca Elementary, Paredes Middle School, and Akins High School.

What public transportation options are available nearby?

CapMetro Bus

Current Leases & Residency

How do I renew my lease?

CapMetro Bus service is available nearby for convenient public transportation.

What happens if I need to break my lease?

If you need to break your lease, an early termination fee equal to two months’ rent is required and must be paid within 24 hours of submitting your 60‑day notice.

How much notice is required before moving out?

We require a full 60‑day notice prior to move‑out.

What is the process for moving out?

The move‑out process includes completing a move‑out checklist in the office and turning in your keys.

Maintenance and Requests

How do I submit maintenance requests for my apartment?

For maintenance needs, simply use the Loft resident portal to send in your request.

How quickly are maintenance issues addressed?

Maintenance requests are typically addressed within 24–48 hours, depending on the type of request.